FAQ's
Common questions:
About the ceramics:
Q: What are your ceramics made from?
A: All our ceramics are made with B17C or Special Fleck stoneware clay and fired in oxidation up to 1250°c in an electric kiln.
Q: Are items microwave and dishwasher safe?
A: The short answer is yes, however, handmade pottery should be treated a little differently than your typical wares. Hand washing is always best, and will ensure a long life for them. Refrain from extreme temperature changes to avoid thermal shock. You can warm up your pots under warm tap water before pouring hot water into them. Boiling water should not be poured directly into your pieces.
Q: What happens if my piece breaks:
A: We have a strict quality control process before any ceramics leave us and they are checked thoroughly before we send anything out.
Unfortunately we cannot take responsibility for breakages down the line due to the uncertainties of how it has been used.
Handmade ceramics are essentially fragile pieces of art and so must be treated with great care to ensure a long life.
Ordering & Receiving:
Q: Can I cancel my order?
A: We’ll accept a cancellation within 24 hrs of purchasing, just shoot us a message with all your order info please!
Q: What do I do if my item arrived damaged?
A: Ceramics are fragile. We do our absolute best to package them safely for travel, but once Royal Mail takes over the parcel, its safe arrival is entirely out of our hands.
Please email us immediately at 53northceramics@gmail.com with your name, order number if possible, and photos of the damaged item and the packaging it arrived in.
You will receive a refund for the damaged item, minus shipping costs. If you are giving our ceramics as a gift, please open and inspect your package immediately before giving it to your recipient.
Refunds cannot be made if you fail to contact us within 5 days of delivery of your order. These are our policies, which you are agreeing to with your purchase.
Q: Do you accept returns or exchanges?
A: We generally don’t, due to the fragile nature of ceramics we only trust our know-how to safely package our items. Having a customer send something back typically results in breakage. Of course contact us if there's a problem with your order, we’ll always do our best to rectify the issue.
Please see our policies for extra information.
Q: How to secure a piece?
A: We are so thankful our work is in demand right now, but it's just Laura who makes everything you see.
We try to release as many items as possible each restock and we are so grateful to those who jump on and ride the rollercoaster that is update day!
Our best tips from return customers are:
✦Check in ON THE DOT. To secure the colour and shapes you want it’s best to show up as soon as possible.
✦Use a fast payment method. Our site offers PayPal, ShopPay, ApplePay, GooglePay and more. These pre-filled payment methods save a lot of time. Most successful customers use ApplePay.
✦Check out with one item at a time. If you have two in your cart and one sells out before checking out, you'll have to start over and could end up losing both. Placing an item in your cart does not remove it from the shop and does not reserve the piece. Don't worry, if you check out multiple times we automatically combine your orders where we can!
✦Watch our IG stories the day of and before a sale. We share nearly 100% of new inventory there as a preview.
✦ Use the search bar to quickly navigate to your desired items.